Resolved -
We implemented changes to address the issues affecting AI Course Drafts in Rise 360 and AI image generation when using the latest image generation model.
The service has remained stable during the monitoring period, and this incident has been resolved.
Thank you for your patience while we worked to address this issue.
Jun 5, 21:22 UTC
Monitoring -
We have implemented changes to address the issues affecting AI Course Drafts in Rise 360 and AI image generation when using the latest image generation model.
Performance has improved, and we're seeing normal service behavior. We are continuing to monitor the service closely to ensure stability.
Jun 5, 19:05 UTC
Identified -
We've identified the cause of the issue affecting AI Course Drafts in Rise 360, as well as the issue impacting AI image generation when using the latest image generation model. Our team is now working on a solution and will continue to provide updates as progress is made.
Jun 5, 14:56 UTC
Investigating -
We're currently investigating reports of users experiencing delays or getting stuck while creating AI Course Drafts in Rise 360. If you're affected, please do not cancel the process, as the draft may still complete successfully given additional time.
Separately, users creating AI-generated images may encounter issues when using the latest image generation model. As a temporary workaround, we recommend switching to a different image generation model until the issue is resolved.
We're actively investigating both issues and working to identify the root cause. We'll share another update as soon as we have more information.
Jun 5, 11:18 UTC
Update -
Course draft generation is now processing normally, and new requests are being handled as expected. Image generation remains stable and is working as expected.
We’re continuing to monitor the service and working with our downstream provider to improve additional capacity.
We’ll share another update as soon as possible. Thank you for your patience.
Jun 5, 01:55 UTC
Update -
We've increased available capacity with our downstream provider and have resumed key functionality. Performance continues to improve, and pending course draft generations are processing successfully.
We're also seeing stable image generation performance with no recent errors reported.
We're monitoring the results closely and will share another update as soon as possible. Thank you for your patience.
Jun 5, 00:23 UTC
Update -
We’ve increased available capacity with our downstream provider and have resumed key functionality. Performance is improving, and we’re seeing pending requests continue to process.
We’re monitoring the results closely and will share another update as soon as possible. Thank you for your patience.
Jun 4, 23:10 UTC
Monitoring -
We've increased the available capacity with our downstream provider and we are currently monitoring the results.
We'll share another update as soon as possible.
Jun 4, 21:47 UTC
Update -
Users may experience an indefinite loading screen or receive a content moderation error message when generating AI images. AI course draft generation may also fail or take longer than expected.
We've traced this issue to capacity constraints with one of our downstream providers. We're actively working to increase available capacity and reduce the impact.
If you're having trouble generating AI images, disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will share another update as soon as we have more information.
For additional help, please contact support@articulate.com.
Jun 4, 20:24 UTC
Identified -
Users may experience an indefinite loading screen or receive a content moderation error message when generating AI images. AI course draft generation may also fail or take longer than expected.
We've traced this issue to capacity constraints with one of our downstream providers. We're actively working to increase available capacity and reduce the impact.
If you're having trouble generating AI images, disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will share another update as soon as we have more information.
For additional help, please contact support@articulate.com.
Jun 4, 19:31 UTC
Update -
Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. AI course draft generation is also affected by this incident.
As a temporary workaround for AI image generation issues, you can disable the latest image generation model in your settings and then try generating images again.
We're actively working to resolve this issue and will provide another update as soon as more information becomes available.
Jun 4, 18:11 UTC
Update -
Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. AI course draft generation is also affected by this incident.
As a temporary workaround for AI image generation issues, you can disable the latest image generation model in your settings and then try generating images again.
We're actively working to resolve this issue and will provide another update as soon as more information becomes available.
Jun 4, 15:13 UTC
Update -
Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. As a temporary workaround, you can disable the latest image generation model in your settings and then try generating images again.
We're actively working to resolve this issue and will provide another update as soon as more information becomes available. If you continue to experience issues, please reach out to us at support@articulate.com.
Jun 4, 14:47 UTC
Investigating -
We're looking into reports that AI Assistant image generation isn't working in Rise 360 and Storyline 360. When attempting to generate images, the modal may get stuck loading or fail to complete.
We are actively investigating the cause and will share an update as soon as we have more information.
Jun 4, 10:40 UTC
