Articulate Status

All Systems Operational

Articulate 360 Operational

Review Operational

Content Library Operational

Content Library Images Operational

Rise Operational

Products Operational

Team Slides Operational

Backend Component Operational

Articulate ID Operational

E-Learning Heroes Operational

Account Management Operational

Articulate.com Operational

Articulate Online Operational

Store Operational

Product Activation Operational

Articulate Blogs Operational

Tempshare Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2017

Scheduled maintenance: Product activation platform

Completed - The scheduled maintenance has been completed.
Oct 22, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 03:00 UTC

Scheduled - Hi there, we will be updating our product activation platform between 11 PM EDT on Saturday, October 21 and 2 AM EDT on Sunday, October 22. During this time, there’ll be a brief outage that will prevent users from activating perpetual copies of our desktop products. If you’re trying to activate a perpetual copy of Storyline or Studio within that timeframe, please wait a couple minutes and try again.
Oct 17, 15:06 UTC

Oct 21, 2017

No incidents reported.

Oct 20, 2017

Articulate ID displaying previous versions of user avatars

Resolved - We've confirmed that avatars are now working properly for all E-learning Heroes community members.
Oct 20, 21:18 UTC

Monitoring - We've rolled out our fix for this issue, and we're monitoring the performance.
Oct 20, 20:02 UTC

Update - We've identified a fix for this, and we'll be rolling it out to affected users shortly. We'll keep you posted.
Oct 19, 23:29 UTC

Investigating - Customers who signed in with their Articulate ID between 3 PM ET Wednesday and 10:30 AM ET Thursday may be seeing previous versions of their user photos or, in some cases, default avatars from a past version of E-Learning Heroes on their Articulate ID accounts. We’re working to restore the most recent user photos and will keep you updated.
Oct 19, 14:49 UTC

The E-Learning Heroes community is unavailable

Resolved - We've confirmed that E-Learning Heroes is working normally.
Oct 20, 18:31 UTC

Monitoring - E-Learning Heroes is back up and running. We've identified the cause of this outage, and we’re working on a long term fix. We'll keep you posted on our progress.
Oct 20, 15:59 UTC

Investigating - The E-Learning Heroes community is currently unavailable, and we’re looking into what went wrong. We’ll let you know as soon as we have more info. We’re so sorry for any trouble!
Oct 20, 15:11 UTC

Scheduled maintenance: Articulate 360 online orders and support cases

Completed - The scheduled maintenance on articulate.com has been completed!
Oct 20, 01:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 01:00 UTC

Scheduled - Today starting at 9 pm ET, we’ll be updating articulate.com It should only take a few minutes, but you’ll be unable to purchase Articulate 360 or open a support case while we’re working on it. If you find the services you need are offline, please just wait a few minutes til we’re finished and try again. We’ll let you know as soon as we’re done!
Oct 19, 20:01 UTC

Oct 19, 2017

Issues loading current avatars and some pages on E-Learning Heroes

Resolved - We've implemented our fix and everything is back to normal.
Oct 19, 16:46 UTC

Update - We are currently investigating this issue.
Oct 19, 16:35 UTC

Investigating - Folks logged in to E-Learning Heroes may see previous versions of their user photo or default avatars from a past version of E-Learning Heroes. Additionally, some pages may not load. We’re working on a fix and apologize for the inconvenience.
Oct 19, 16:35 UTC

Oct 18, 2017

Articulate 360 and E-Learning Heroes users may not be able to sign in to their Articulate IDs

Resolved - Signing into E-Learning Heroes and Articulate 360 is working normally. We're so sorry for any trouble.
Oct 18, 22:07 UTC

Investigating - Hi there, Articulate 360 users and E-Learning Heroes community members. You may not be able to sign into your Articulate ID right now, and we’re investigating what’s going on. We’ll let you know as soon as we have more information.
Oct 18, 21:04 UTC

The E-Learning Heroes community is unavailable

Resolved - E-Learning Heroes is up and running as usual. We're so sorry for any trouble.
Oct 18, 22:06 UTC

Identified - This E-Learning Heroes outage is a result of an problem with the app we use to authenticate users when they sign in to E-Learning Heroes. This app is still experiencing problems, but some users may find that they can load E-Learning Heroes. We’ll keep you informed.
Oct 18, 21:27 UTC

Investigating - Hi there, E-Learning Heroes community members. E-Learning Heroes is currently unavailable and we're investigating what's going on. We'll let you know as soon as we have more information.
Oct 18, 20:49 UTC

Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

Scheduled maintenance: Articulate 360

Completed - The scheduled maintenance has been completed.
Oct 15, 06:21 UTC

In progress - We have started this maintenance.
Oct 15, 03:02 UTC

Scheduled - We’ll be performing maintenance to Articulate 360 on Saturday, October 14th for 2 hours starting 11 PM ET/8 PM PT. While we’re working on it, you won’t be able to work in Rise, access or publish to Articulate Review, download assets from Content Library, or sign up for Articulate Live webinars.
Sep 29, 17:44 UTC

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

Rise is currently unavailable

Resolved - We've confirmed that Rise is working normally.
Oct 12, 20:34 UTC

Monitoring - We've made a fix and Rise is back up and running. We'll continue to keep a close eye on this and keep you posted.
Oct 12, 20:09 UTC

Identified - Hi there, Articulate 360 users. Rise is currently unavailable. We've identified what's causing this outage and we're working on a fix right now. We're so sorry for the trouble and we'll let you know as soon as Rise is back to normal.
Oct 12, 19:49 UTC

Oct 11, 2017

E-Learning Heroes community members may see errors when commenting

Resolved - We've confirmed that E-Learning Heroes is back to normal.
Oct 11, 15:50 UTC

Monitoring - We've rolled out a fix for this problem, and E-Learning Heroes is performing normally. We're keeping a close eye on it and we'll keep you updated.
Oct 11, 14:56 UTC

Identified - Hi there, E-Learning Heroes community members! We're having an issue with E-Learning Heroes this morning that may cause you to encounter errors when you try to post comments or discussions. We've identified what's causing this problem and we're working on rolling out a fix.

If you see an error, you can refresh and try again—or just hold off until we've remedied this situation. We're so sorry for the trouble, and we'll let you know as soon as it's fixed.
Oct 11, 14:02 UTC

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

Issues publishing content to Articulate Online

Resolved - This incident has been resolved.
Oct 8, 04:00 UTC

Monitoring - We’ve implemented a temporary fix and are working on a more permanent one. In the meantime, you should be able to publish content from Storyline and manually upload your content to Articulate Online. If you run into trouble, please wait a couple minutes and try again. If the issue persists, please check back for updates: https://www.articulatestatus.com/.
Oct 4, 18:49 UTC

Identified - We've identified the cause of the issue and working to find the best way to fix it. We'll keep you updated.
Oct 4, 18:06 UTC

Investigating - Hi there. We’re seeing that folks are unable to publish content from Storyline to Articulate Online. Manual uploads to Articulate Online are also not working. We’re looking into it and will let you know when we’ve identified the problem. We’re so sorry for any trouble.
Oct 4, 16:23 UTC

Scheduled maintenance: Articulate Online

Completed - The scheduled maintenance has been completed.
Oct 8, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 03:00 UTC

Scheduled - Hi there, Articulate Online users. We’ll be doing some maintenance this Saturday at 11 pm ET/8 pm PT. It should take about three hours, but you'll be unable to publish courses to Articulate Online while we're working on it. We’ll keep you posted on our progress and let you know as soon as we’re done!
Oct 6, 01:27 UTC