Resolved -
This is has been resolved and purchasing is now fully functional.
Apr 7, 19:26 UTC
Investigating -
We are currently investigating an issue where customers are unable to buy new subscriptions or add seats to your existing subscription. We'll will update as soon as we have more information.
Apr 7, 18:51 UTC
Resolved -
This incident has been resolved. Rise 360 is now operating normally.
Mar 25, 20:54 UTC
Monitoring -
We’ve implemented a fix for the issue causing degraded performance in Rise 360.
Creators should now see improved performance when opening and editing courses. We’re continuing to monitor the system to ensure everything remains stable.
Mar 25, 19:54 UTC
Investigating -
We’re seeing degraded performance in Rise 360. Some Creators may notice that parts of Rise are slow, unresponsive, or not working as expected when opening or editing courses. We’re investigating the issue now and working to identify the cause. We’ll share an update as soon as we have more details. If you need help in the meantime, reach out to our support team at support@articulate.com
Mar 25, 18:47 UTC