This incident has been resolved. We're sorry for the trouble.
Posted Nov 06, 2026 - 07:01 UTC
Monitoring
The issue has been mitigated, and we’re continuing to monitor the results.
Posted Nov 05, 2026 - 22:47 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 05, 2026 - 22:06 UTC
Identified
We’ve identified the cause and mitigated the issue for most customers.
Customers who share an IP address may still be blocked by the Web Application Firewall. The mitigation slows Team Slides synchronization for all customers, though only customers using Storyline version 3.129.38633.0 will need to resync their Team Slides.
We’re continuing to work on a full fix.
Posted Nov 05, 2026 - 20:51 UTC
Update
Some customers may have trouble connecting to Articulate 360 services. We’re continuing to investigate the issue and will share more information as we learn more.
Posted Nov 05, 2026 - 19:34 UTC
Investigating
Some customers may have trouble connecting to Articulate 360 services. We’re investigating the issue and will share more information as we learn more.
Posted Nov 05, 2026 - 18:24 UTC
This incident affected: Articulate 360 (Team Slides).