We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.
Posted Oct 21, 2025 - 13:03 UTC
Update
Our cloud provider has resolved the issue and we have made some temporary changes to ensure all components are working normally again. We’ll continue to monitor the situation.
Posted Oct 21, 2025 - 03:19 UTC
Update
Our cloud provider has resolved most of the incident on their end. We’re currently processing a backlog of events and messages, which may still cause some delays. However, one of our critical third-party providers continues to experience issues affecting Rise and publishing to Review 360. Once those issues are fully resolved, our services should return to normal operations.
If you’re running into issues, please reach out to our Support team at articulatecase.com or by emailing support@articulate.com.
Posted Oct 20, 2025 - 23:25 UTC
Update
We’re still experiencing degraded performance across our systems and are currently awaiting updates from our cloud service provider. Publishing to Review 360 may continue to fail due to the earlier incident, and performance may remain inconsistent for now.
If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Posted Oct 20, 2025 - 21:14 UTC
Update
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent.
If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Posted Oct 20, 2025 - 20:30 UTC
Update
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent.
If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Posted Oct 20, 2025 - 19:56 UTC
Update
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent.
If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Posted Oct 20, 2025 - 19:23 UTC
Update
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent.
If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Posted Oct 20, 2025 - 18:53 UTC
Update
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent.
If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Posted Oct 20, 2025 - 18:21 UTC
Update
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent. If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Posted Oct 20, 2025 - 17:51 UTC
Update
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent. If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Posted Oct 20, 2025 - 17:22 UTC
Update
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent. If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Posted Oct 20, 2025 - 16:53 UTC
Update
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent. If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Posted Oct 20, 2025 - 16:24 UTC
Update
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent. If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Posted Oct 20, 2025 - 15:54 UTC
Update
We’re continuing to monitor our systems and have no new information to share at this time. If you're experiencing any issues, please contact our Support team by visiting articulatecase.com or emailing Support@articulate.com.
Posted Oct 20, 2025 - 15:19 UTC
Update
We’re continuing to monitor our systems and have no new information to share at this time. If you're experiencing any issues, please contact our Support team by visiting articulatecase.com or emailing Support@articulate.com.
Posted Oct 20, 2025 - 14:40 UTC
Update
We’re continuing to monitor our systems and have no new information to share at this time.
Posted Oct 20, 2025 - 13:54 UTC
Update
We’re continuing to monitor our systems and have observed delays affecting our AI features and Articulate 360 email notifications. We’ll share another update once we receive confirmation that everything has fully recovered.
Posted Oct 20, 2025 - 13:22 UTC
Update
Services remain stable, although given the wide-spread impact on our systems, we're continuing to monitor them until we receive a confirmation from our cloud service provider.
Posted Oct 20, 2025 - 13:07 UTC
Update
We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 12:22 UTC
Monitoring
We encountered an issue with our cloud service provider that affected many of our products. Everything is more stable now. We'll continue to monitor closely and update you when we have more info. We’re so sorry for the trouble.
Posted Oct 20, 2025 - 09:59 UTC
This incident affected: Articulate 360 (Rise 360, Review 360, Reach 360, Team Slides, Articulate 360 Desktop App Updates, Storyline 360 Text to Speech, Articulate 360 Training, Content Library 360, Content Library Images 360, Account Management, AI Assistant, AI Images, Localization).