Storyline 360: Cloud Backups are failing

Incident Report for Articulate

Monitoring

We've shipped a hotfix for the issue causing Cloud Backups in Storyline 360 to fail immediately. Systems are now operational and we're monitoring closely.
If you have any questions, reach out to support@articulate.com.

Posted May 29, 2026 - 15:51 UTC

Identified

We’ve identified the cause of an issue causing Cloud Backups in Storyline 360 to fail immediately.

We’re preparing a hotfix for Update 118, which we plan to release tomorrow after our team verifies the fix.

Posted May 28, 2026 - 23:33 UTC

Investigating

We’re investigating an issue causing Cloud Backups in Storyline 360 to fail immediately. We’ve confirmed the issue is related to the Desktop Service and is not resolved by reverting to an earlier version of Storyline 360.

Our team is working to identify the root cause and restore normal functionality. We’ll share updates as we learn more.

We’re sorry for the trouble. For additional help, contact support@articulate.com.

Posted May 28, 2026 - 22:28 UTC

This incident affects: Articulate 360 (Articulate 360 Desktop App Updates).