Storyline 360 and Rise 360: Intermittent translation failures when using a glossary

Incident Report for Articulate

Resolved

The issue is now resolved. Thank you for your patience.

Posted Aug 27, 2025 - 00:37 UTC

Monitoring

We’ve implemented a fix and are monitoring system performance to ensure stability. Thank you for your patience, and we’ll share any further updates as needed.

Posted Aug 26, 2025 - 21:45 UTC

Investigating

We’re seeing intermittent translation failures in both Storyline and Rise 360 when a glossary is included. This may prevent content from translating as expected. If you remove the glossary, translation should complete normally. We’re investigating the root cause and will share updates as we learn more.

Posted Aug 26, 2025 - 15:59 UTC

This incident affected: Articulate 360 (Localization).