Articulate Localization: Timeouts when translating some languages when using Glossaries

Incident Report for Articulate

Resolved

This incident has been resolved.

Posted Mar 19, 2026 - 16:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 19, 2026 - 15:00 UTC

Investigating

We’re investigating reports of timeouts when translating certain languages that use glossaries in Localization.
Some customers may see a potential interruption in service when using Glossaries in Rise 360 and Storyline 360.
Our team is actively looking into the issue and working to identify the cause. Thank you for your patience.

Posted Mar 19, 2026 - 14:54 UTC

This incident affected: Articulate 360 (Localization).