Delays validating educational discount eligibility

Incident Report for Articulate

Resolved

Our validation provider has updated us that this has been resolved.

Posted Oct 14, 2026 - 17:12 UTC

Investigating

Customers purchasing through articulate.com who need to validate educational discount eligibility may experience delays during checkout. We're investigating the issue with our validation provider and working to restore normal processing as quickly as possible.

Posted Oct 14, 2026 - 16:56 UTC

This incident affected: Articulate.com and Articulate 360 (Account Management).