Resolved -
We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.
Oct 21, 13:03 UTC
Update -
Our cloud provider has resolved the issue and we have made some temporary changes to ensure all components are working normally again. We’ll continue to monitor the situation.
Oct 21, 03:19 UTC
Update -
Our cloud provider has resolved most of the incident on their end. We’re currently processing a backlog of events and messages, which may still cause some delays. However, one of our critical third-party providers continues to experience issues affecting Rise and publishing to Review 360. Once those issues are fully resolved, our services should return to normal operations.
If you’re running into issues, please reach out to our Support team at articulatecase.com or by emailing support@articulate.com.
Oct 20, 23:25 UTC
Update -
We’re still experiencing degraded performance across our systems and are currently awaiting updates from our cloud service provider. Publishing to Review 360 may continue to fail due to the earlier incident, and performance may remain inconsistent for now.
If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Oct 20, 21:14 UTC
Update -
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent.
If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Oct 20, 20:30 UTC
Update -
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent.
If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Oct 20, 19:56 UTC
Update -
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent.
If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Oct 20, 19:23 UTC
Update -
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent.
If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Oct 20, 18:53 UTC
Update -
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent.
If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Oct 20, 18:21 UTC
Update -
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent. If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Oct 20, 17:51 UTC
Update -
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent. If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Oct 20, 17:22 UTC
Update -
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent. If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Oct 20, 16:53 UTC
Update -
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent. If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Oct 20, 16:24 UTC
Update -
We are still seeing degraded performance across our systems and are waiting on updates from our cloud service provider. Things may be inconsistent. If you’re running into issues, please reach out to our Support team by visiting articulatecase.com or emailing support@articulate.com.
Oct 20, 15:54 UTC
Update -
We’re continuing to monitor our systems and have no new information to share at this time. If you're experiencing any issues, please contact our Support team by visiting articulatecase.com or emailing Support@articulate.com.
Oct 20, 15:19 UTC
Update -
We’re continuing to monitor our systems and have no new information to share at this time. If you're experiencing any issues, please contact our Support team by visiting articulatecase.com or emailing Support@articulate.com.
Oct 20, 14:40 UTC
Update -
We’re continuing to monitor our systems and have no new information to share at this time.
Oct 20, 13:54 UTC
Update -
We’re continuing to monitor our systems and have observed delays affecting our AI features and Articulate 360 email notifications. We’ll share another update once we receive confirmation that everything has fully recovered.
Oct 20, 13:22 UTC
Update -
Services remain stable, although given the wide-spread impact on our systems, we're continuing to monitor them until we receive a confirmation from our cloud service provider.
Oct 20, 13:07 UTC
Update -
We are continuing to monitor for any further issues.
Oct 20, 12:22 UTC
Monitoring -
We encountered an issue with our cloud service provider that affected many of our products. Everything is more stable now. We'll continue to monitor closely and update you when we have more info. We’re so sorry for the trouble.
Oct 20, 09:59 UTC
